Gower handbook of call and contact centre management english edition ebook natalie calvert amazonde kindle shop. This handbook is an indispensible guide and reference for call and contact centre managers hr specialists and senior executives responsible for marketing sales or customer services the handbook is divided into six parts i the business plan ii the people factor iii contact centre technology iv standards processes and outsourcing v building profitable customer relationships vi the future. Call centres and contact centres form an important and rapidly growing part of todays business world they present a range of management challenges from strategic decisions about how to develop a customer strategy business planning through to detailed considerations of staffing levels and appropriate technology this new handbook the first of its kind provides a unique insight giving . Gower handbook of call and contact centre management 1st auflage von natalie calvert und verleger routledge sparen sie bis zu 80 durch die auswahl der etextbook option fur isbn 9781351932356 1351932357 die druckversion dieses lehrbuchs hat isbn 9781315253879 1315253879. Gower handbook of call and contact centre management book gower handbook of call and contact centre management doi link for gower handbook of call and contact centre management gower handbook of call and contact centre management book edited by natalie calvert edition 1st edition first published 2004 ebook published 15 may 2017 pub location london imprint routledge doi https